Is YG Machinery a manufacturer or a trading company?
We are a professional machinery and equipment manufacturer, officially named Henan Yugong Machinery Co., Ltd., established in 2005 with over 20 years of industry experience. Located in Zhengzhou, Henan Province, China, we possess a complete R&D, production, and testing system. We support on-site factory visits for customers and also offer online factory tours.
Does the product support customization?
Yes, customization is supported. We can provide customization services such as voltage adaptation, color adjustment, and machine size optimization according to customers’ specific needs. For processing requirements under special working conditions, we can also assemble a professional R&D team to design exclusive equipment solutions, with dedicated personnel tracking the R&D and production progress throughout the process to ensure that customized products meet expectations.
Will operation training and a user manual be provided after purchasing the equipment?
Yes. A detailed operation manual will be included with the equipment upon delivery. We also provide various forms of training support, including online video operation guidance. For large-scale production equipment, we can arrange for technicians to come to your location for installation, commissioning, and on-site operation training until the operators are proficient in using the equipment.
What is the process for purchasing equipment?
The standard purchase process is as follows: Customer leaves a message for consultation → Communicate equipment details (model, parameters, requirements, etc.) → Sign a purchase contract → Payment → Factory production → Equipment transportation → Customer receives and uses the equipment. Professional staff will follow up throughout the entire process to answer any questions the customer may have at each stage.
How can I obtain detailed product specifications and pricing?
You can contact us through our official website, official email, or customer service hotline. Please inform us of the product type and specific requirements (such as usage scenarios, production capacity requirements, etc.). Our sales team will reply within 2 hours, providing you with detailed product specifications, configuration options, and accurate pricing.